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Brits know from the PPI scandal that a refund for overpayment is better late than never, right? Well the UK mobile network O2 is following suit by issuing refunds to some customers a whopping 15 years after they were overcharged.
Some former O2 customers are receiving cheques in the post from the network crediting closed accounts from as far back as 2005. The BBC published a letter received by one ex-customers who received a £23.40 refund from the network and published the image to Twitter.
In the letter, the network writes: āOur system has reported a credit balance remaining on your O2 account back in 2005. So youāve got Ā£23.40 coming back to you, which includes 4% interest. Sorry it took so long to get this to you.ā
Related: Best phone 2020
O2 confirmed the payments in a statement to the BBC, acknowledging a billing error that saw some customers charged twice on their way out of the door. Some of those receiving the cheques were under the impression the payment was a potential scam, but the network has now confirmed they are genuine.
As a couple of people have asked if this is real, or a joke they didn't understand ā¦ā¦ā¦.. pic.twitter.com/Ctv29cCUtc
ā Glenn Pegden (@GlennPegden) June 24, 2020
The firm said: āWe identified a billing issue which meant some customers were charged twice on their final bill before leaving O2. We have been contacting those affected to apologise and send their refund. We have a responsibility to do all we can to reimburse any customer for whatās rightfully theirs, even if theyāve since left the network and itās a low-value amount.ā
As ISPreview points out, the discovery may pertain to an Ofcom probe into an āExtraordinary Performance Failureā pertaining to the firmās billing practices in previous years. The probe was initially focusing on a seven year period between 2012 and 2019, but itās possible earlier mistakes have been picked up on too.
Have you received a refund from O2? How much did you get? Let us know @trustedreviews on Twitter.
Ā